Return & Exchange Policy
We highly value your satisfaction and offer return and exchange services to ensure you are happy with your purchase. Please follow the steps below for a smooth process.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, please ensure:
The request is made within 7 days of receiving the product.
The product is unused and remains in its original packaging.
Proof of purchase is provided (e.g., order number or receipt)
How to Apply for a Return or Exchange
If you meet the eligibility criteria, please:
Contact our customer service team with your order number and reason for return/exchange.
Our team will review your request and provide further instructions.
Once approved, we will send you details including the return address and important notes.
Returning the Product
Carefully repackage the item to prevent damage during shipping.
Send the product to the specified return address following our instructions.
Keep the shipping receipt as proof of return until the process is complete.
Review and Processing
Upon receiving the returned product, we will inspect it to confirm it meets the return conditions.
If approved, we will process your refund or send a replacement based on your preference.
If the product does not meet the conditions, we will contact you with further information and guidance.